Tilak Promise

The Tilak Promise is a bond between Tilak Jewelers and Our Customer. We promise that the product you have purchased is of the highest quality and crafted with the utmost care.

 

The Tilak Promise covers:

  • Tilak Jewelers promises that any exquisite piece of jewelry from us is crafted with the utmost care and perfection from 22kt Gold (unless otherwise stated). Natural diamond jewelry pieces are set in 18kt Gold (unless otherwise stated)
  • ALL natural diamond jewelry pieces are certified from independent diamond grading laboratories.
  • The Tilak Promise guarantees the craftsmanship of any product purchased from Tilak Jewelers. We will repair, for free, any manufacturers defects in material or workmanship for the lifetime of ownership. This does not cover any neglect or abuse.
     

Exceptions to Tilak Promise:

  • The Tilak Promise will become null and void if there is any damage to your jewelry due to negligence or abuse. (For Example: If a stone is lost due to bent, damaged, or worn out prongs, Tilak Jewelers is not responsible for the replacement of the stone or the re-tipping of the prongs if the jewelry was neglected and abused.)
  • If another jeweler performs any repair work on an item purchased from Tilak Jewelers, we will not be held responsible for any loss or defect and the warranty becomes null and void.
  • The loss of the center stone, such as a diamond is not covered under the Tilak Promise. Center stone loss may be covered under your Personal Insurance policy.
  • We will re-purchase diamond jewelry for 80% of what was paid after deducting sales tax and for uncut diamond jewelry, we buy back at 70% of what was paid after deducting sales tax. This applies only to jewelry purchased from Tilak along with the certificate and receipt, and the piece must be in wearable condition.
  • Note that a separate insurance rider may be required to fully cover all of your fine jewelry pieces. Please contact your insurance company for more information regarding your insurance policy limits and requirements. Several insurance companies specialize in protecting your jewelry assets. Tilak Jewelers recommends Jewelers Mutual Insurance Company. Click HERE to visit Jewelers Mutual Insurance.
  • The care with which you look after your jewelry is the key to avoid any damage. Click HERE to see tips on how to keep your jewelry clean and store it correctly.
  • Please contact Tilak Jewelers for any questions about Tilak Promise.