– How long does it take to receive my order?
- Orders are shipped same day if received before 4:00PM CST on a business day.
- All shipments are via FedEx 2 day and you will receive an email with tracking number.
- We are NOT able to ship to any PO Boxes
- We require signature proof for all deliveries
– Will I be charged sales tax on my purchase?
- Tilak Jewelers is required by law to charge local and state sales tax of 8.25%
– What is your exchange & refund policy?
- See Refunds & Exchange Policy here
– Can I re-order a piece that has already been sold?
- If the item has been sold, please email us the style code and we will send you options in similar weight range.
- If you would like the exact piece that has been sold, we can re-order with an approximate 10 weeks arrival.
– Do you negotiate on prices?
- No, all online products are priced according to market.
– Do you offer lay away?
- At this time, we do not offer lay away.
– Do you have more collections than online?
- We receive new stock every few weeks and we encourage you to contact us at 972-594-8252 or firstname.lastname@example.org to set up a time to video call and see the latest products.